Overview
The Pilgrimage Coordinator plays a crucial role in ensuring the seamless execution and extraordinary experience of our international pilgrimages. This entry-level position requires a highly organized, detail-oriented individual who can effectively liaise with our tour operator, 206 Tours, provide exceptional customer service, and ensure all critical tasks are completed with precision. This role demands international travel and a commitment to delivering world-class pilgrimage experiences for hundreds of participants annually.
Who We Are
At Dynamic Catholic, we are dedicated to energizing the Catholic Church in America by developing world-class resources that inspire people to rediscover the genius of Catholicism and actively live their faith. Our life-changing pilgrimages are a vital part of this mission, offering profound spiritual experiences in seven extraordinary locations worldwide. We strive to provide pilgrims with exceptional, professionally executed journeys that deepen their connection with Jesus and their faith.
Key Responsibilities
Tour Operator Liaison:
-Serve as the primary point of contact between Dynamic Catholic and 206 Tours, ensuring contractual obligations are met and Dynamic Catholic's interests are upheld.
-Provide "boots on the ground" support to 206 Tours during pilgrimages, ensuring a smooth and excellent experience for pilgrims.
-Monitor and address any issues that may arise during the pilgrimage, ensuring timely resolution.
Pilgrim Support:
-Provide light customer service support to pilgrims, addressing inquiries and concerns promptly and professionally.
-Act as a resource for pilgrims, ensuring they have a positive and enriching experience.
Operational Excellence:
-Execute pilgrimage checklists and critical tasks accurately and within established timelines.
-Ensure all logistical and administrative aspects of the pilgrimage are handled efficiently.
-Maintain a low-maintenance, cyclical process that minimizes disruptions to the ministry.
Priest Recruitment and Training:
-Recruit priests to provide spiritual support and leadership during pilgrimages.
-Train internal staff who will be assisting with international pilgrimages, ensuring they are well-prepared for travel and responsibilities.
International Travel:
-Travel internationally for all scheduled pilgrimages, providing onsite support and coordination.
-Be available and flexible to travel according to the pilgrimage schedule.
Pilgrimage Locations:
-Holy Land (February & December)
-Camino (May & September)
-Marian Locations (August)
-Greece (October)
-Italy (November)
Other Duties:
-Perform any tasks needed to ensure the pilgrimage experience is excellent, within the scope of the role.
-This role is focused on the execution of the pilgrimages, and does not include vision or strategy.
Qualifications
- Excellent organizational and time-management skills.
- Strong interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Flexibility and adaptability to changing situations.
- Willingness and ability to travel internationally.
- Ability to maintain a professional demeanor.
- Experience in customer service is a plus.
- Familiarity with the Catholic faith and pilgrimage experiences is a plus.
Working Conditions
- Salaried, onsite position with required international travel.
- May require working irregular hours, including evenings and weekends, during pilgrimages.
- Entry level position.